• Free Shipping applies only to the Continental U.S. (Alaska & Hawaii excluded)
• Some items, such as accessories, drumsticks etc., may not be qualified for free shipping. Only cymbals and certain large orders qualify for free shipping in the continental U.S.
• Shipping is not free for international orders. However, there might be exceptions on this for large orders.
• Cymbal orders and/or orders over $100 will require a direct signature upon delivery. This procedure requires a signature from a responsible party at the delivery destination. The direct signature option cannot be removed once an order has been shipped. Please contact Cymbal Planet prior to placing an order to see if you’d like to make changes to this policy.
• If a package requiring direct signature cannot be signed for, after three attempts to deliver the package by USPS are made, the package will be returned to Cymbal Planet and the original shipping charge will not be eligible for reimbursement. In most cases, we will be able to re-route to the nearest USPS Office location to hold for pickup.
• Most orders ship within 24 hours of order date/time, we will do our best to ship your order ASAP.
• Cymbal Planet does not ship orders out on Saturdays or Sundays.