• Free Shipping applies to the Continental USA only (Alaska & Hawaii excluded). Some items may not be qualified for free shipping. If you choose to return the item(s) you will receive a full or partial refund after our staff examination. However, the cost of shipping is non-refundable.
• Domestic packages ship via USPS First-Class Mail® (2-5 Business Days) for free or USPS Priority Mail® (1-3 Business Days) for $5.99.
• International shipments subject to cost more than domestic shipments, you must contact us at firstname.lastname@example.org before you place your order internationally. Cymbal Planet will not ship international orders unless the customer excepts to pay the extra shipping cost.
• Orders of $200 or more may require a direct signature upon delivery. This procedure requires a signature from a responsible party at the delivery destination. The direct signature option cannot be removed once an order has been shipped. Please contact Cymbal Planet prior to placing an order to see if direct signature is a requirement.
• If a package requiring direct signature cannot be signed for, after three attempts to deliver the package by USPS are made, the package will be returned to Cymbal Planet and the original shipping charge will not be eligible for reimbursement. In most cases, we will be able to re-route to the nearest USPS Office location to hold for pickup.
• Most orders ship within 24 hours of order date, we will do our best to ship your order ASAP.
• Cymbal Planet does not ship orders out on Saturdays or Sundays.